The Museum of Contemporary Art Chicago seeks a full-time Director of Visitor Engagement to enhance the MCA experience for all visitors at every touch point, ensuring that their first and last impressions are not only positive but exceed their expectations. S/he will build and maintain a commitment to excellent customer service in all areas of the museum as well as create, oversee, and provide direction for the implementation of a coordinated museum-wide strategic plan for visitor services and operations. S/he will provide the institution with comprehensive and accurate information and data related to all aspects of attendance and the visitor experience, and oversee management of all personnel, activities, and budgets for the following areas: admissions, box office, group tour sales, lobby membership sales, audio tour distribution, lost and found, and coat check.
Bachelor’s degree and knowledge of art required. Minimum of eight years management and customer service experience strongly preferred. Strong written, verbal, and organizational skills are necessary. Experience with event management, point-of-sale system, and cash handling required. Experience with ticketing systems is highly desirable. Requires general mobility throughout museum property and must be able to verbally communicate large amounts of information in English. Full-time schedule may vary; must be flexible and able to work evenings, weekends, and holidays as needed.
Send a cover letter and resume to Human Resources: Application for Director of Visitor Engagement position by e-mail to email@example.com. Applications are also accepted by fax at 312.397.4095 or by mail at Museum of Contemporary Art, 220 East Chicago Avenue, Chicago, IL 60611. Please use only one format when sending your application. The Museum of Contemporary Art is an Equal Opportunity Employer. No calls please.